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Purpose
The purpose is to implement the
Ontarians
with Disabilities Act, 2005 and Ontario
Regulation 429/07 – Accessibility Standards for
Customer Service which addresses the following:
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The provision of goods and services
to persons with disabilities;
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The use of assistive devices by
persons with disabilities;
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The use of service animals by
persons with disabilities;
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The use of support persons by
persons with disabilities;
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Notice of temporary disruptions in
services and facilities;
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Training;
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Customer feedback regarding the
provision of goods and services to
persons with disabilities; and
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Notice of availability and format of
documents.
Policy
It is the policy of the
County
of Middlesex
that it is committed to providing goods and services
to all of its residents and customers in a manner
which reflects “service excellence”.
As a part of “service excellence” we recognize the
diverse nature of the persons we come into contact
with. To accomplish this The County of Middlesex
will establish and adopt policies and procedures
which will promote accessibility for persons with
disabilities. We will provide our goods and services
in an integrated fashion and in a manner which
promotes dignity, independence equality of
opportunity.
Continue
reading the policy (PDF)
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